Notification of changes
The Snob Monkey Web site includes links to third party Web sites. These sites are governed by their own privacy statements, and Snob Monkey is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
Information We Collect
To open a Snob Monkey account, you must provide your real name, e-mail address and date of birth and country of origin, this is information we retain for our records. In order to make payments through Snob Monkey, you must provide credit card and/or debit card details to our payment provider PayPal. - WE DO NOT STORE YOUR FINANCIAL INFORMATION.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Snob Monkey Web site(s), we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the Snob Monkey site(s), the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Snob Monkey. We do not track the Web sites that you visit before or after you leave the Snob Monkey site.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Snob Monkey to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Our Use & Disclosure Of Information
We use the information we collect about you in order to:
- To provide our services and process your transactions
- To provide customer service
- To determine your eligibility to receive offers for special features or products
- To improve our products and services
We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Disclosure to Third Parties Other Than Snob Monkey Customers
Snob Monkey will not sell or rent any of your personally identifiable information to third parties. Snob Monkey will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (and to other Snob Monkey customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See Information About You From Third Parties in Section B above. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.
We disclose information that we in good faith believe is appropriate to co-operate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. Specifically, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or credit card information) to victims who request it.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in London. However, this aggregated information is not tied to personally identifiable information.
Our Contacts with Snob Monkey Customers
We communicate with users on a regular basis via e-mail to provide requested services, and We use your e-mail address to confirm your opening of an Snob Monkey account, to send you notice of payments that you send or receive through Snob Monkey (including referral payments described below), to send information about important changes to our products and services, other notifications, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your e-mail address to send you other types of communications that you can control. In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Snob Monkey is committed to handling your customer information with high standards of information security. Snob Monkey will not store your financial information or card information. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non-public personal information.
You are responsible for the accuracy and safe-keeping of all of your account information, including any user name, password, contact information, telephone access information and other personal and account-identifiable information. You will be responsible for any and all activities, whether authorized or not, which occur on your account. You agree to immediately notify Snob Monkey of any unauthorized use or any known security breach.